Refund policy

Return and Refund Policy

At Winord, operated by Mobile Gear LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

30-Day Return Window
You may return eligible items within 30 days of receiving your order for a refund. To qualify:

Items must be unused, in original packaging, and in the same condition as received.

Proof of purchase (order number or receipt) is required.

How to Start a Return
Contact our support team at support@winord.com or call us at +1 (818) 856-9521 within 30 days of delivery.

Provide your order number, item details, and reason for return.

Our team will provide return instructions and shipping details.

Refund Process
Once we receive and inspect your return, we’ll process your refund within 5 business days.

Refunds will be issued to your original payment method.

Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Non-Returnable Items
Certain items cannot be returned, including:

Items that have been used, damaged, or are missing parts not due to our error.

Gift cards or downloadable products.

Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at support@winord.com. We’ll arrange for a replacement or refund at no additional cost.

Contact Information
For questions about returns or refunds, please reach out:

📧 Email: support@winord.com
📞 Phone: +1 (818) 856-9521
📍 Address: Mobile Gear LLC, 30 North Gould Street, Sheridan, Wyoming 82801, United States

Policy Updates
This Return and Refund Policy may be updated periodically. Please review it before making a purchase.